Service
Place a service call
If a machine we installed has stopped, is jamming or is showing an error, tell us here. You will receive a follow-up phone call to confirm the request and schedule the service you need.
Most problems with a postage meter are solved on that call. The ones that are not get a technician on site.
Tell us about the machine
Before you call
Have these to hand and the call goes faster:
- The make and model of the machine. It is printed on the front or on a label at the back.
- The serial number, from the same label.
- What it is doing: the exact error message, where it jams, what you were running when it stopped.
- Whether the machine is under a service agreement with us. If you are not sure, say so and we will check.
- The best number to reach you and when you are at the machine.
Service agreements
Everything we sell is backed by an available service agreement, headed up by our own knowledgeable and dependable service technicians. An agreement means the call is covered and you are not deciding whether to fix a machine while it is down.
If you bought from us without one, or yours has lapsed, ask when you call. We can quote an agreement for any machine we support.
Questions we get asked
What happens after I send the form?
You get a follow-up phone call to confirm the request and schedule the service. Fill in every required field so the technician calls with the right information.
Can I call instead?
Yes. The number is beside the form. Calling during office hours is the fastest route when a machine is down.